A Chat Monitor in Toastmasters meetings is a role designed to facilitate and manage the backchannel communications that occur through the chat function of an online meeting platform, such as Zoom. This role is particularly relevant in virtual or hybrid meeting environments, where written communication can play a significant part in audience engagement and information exchange.

The primary responsibilities of a Chat Monitor include:

  • Answering Questions: The Chat Monitor is often the first point of contact for questions posed in the chat, aiming to answer them promptly whenever possible. This helps ensure that participants' queries are addressed without interrupting the flow of the main meeting.
  • Relaying Important Information: They act as a liaison between the chat participants and the Toastmaster of the Day, relaying important information or technical difficulties that arise in the chat to the Toastmaster as needed. For instance, if a speaker is experiencing audio issues, the Chat Monitor might inform the Toastmaster or even directly assist the participant via private chat.
  • Highlighting Noteworthy Content: The Chat Monitor keeps track of the most helpful, encouraging, or humorous posts throughout the meeting. This can include links to external resources shared by members, insightful observations, or witty remarks that contribute positively to the meeting atmosphere. At the end of the meeting, when called upon, the Chat Monitor provides a brief report highlighting these noteworthy items. Some clubs even suggest maintaining a running log of highlights by copying relevant chat messages into a text file and sharing them with everyone at the meeting's conclusion.
  • Facilitating Communication: In some clubs, the Chat Monitor may also forward questions posted in the chat window directly to speakers, ensuring that online participants have an opportunity to engage with the presenters. This role helps bridge the gap between in-person and online attendees in hybrid settings, ensuring that online voices are heard and acknowledged.

The Chat Monitor role, while not one of the traditional roles listed in official Toastmasters International handbooks like The Navigator, has become increasingly common and valuable, especially with the widespread adoption of online and hybrid meetings. 

It is an example of how clubs adapt to new formats by creating custom roles to enhance the meeting experience and provide members with fresh opportunities to develop their skills, particularly in areas like active listening, quick thinking, and digital communication. This role is particularly beneficial for members who might initially be shy about speaking aloud, as it allows them to contribute and take on responsibility in a less direct speaking capacity.